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Customer Experience Research for Ofcom


Best and worst telecoms customer service revealed

We conducted research for Ofcom – in person and online – with adult decision makers in the UK, for inclusion in Ofcom’s annual Comparing Service Quality report.

The findings from the research highlighted which broadband and phone companies get the best and worst satisfaction scores from their customers.

Follow these to the reporting from Ofcom and in the Media


Published Friday 3rd of May 2019
Published Friday 3rd of May 2019
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