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Customer Experience Research for Ofcom


We conducted research for Ofcom – in person and online – with adult decision makers in the UK

We conducted research for Ofcom – in person and online – with adult decision makers in the UK, to include customer experiences in Ofcom’s annual Comparing Service Quality report.

The findings from the research highlighted how the major landline, mobile and broadband providers performed and which providers were more likely and less likely to be recommended to a friend.

Follow these to the reporting from Ofcom and in the Media


Published Friday 25th of May 2018
Published Friday 25th of May 2018
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