Helping FCA speed up consumer credit authorisations


To remind and encourage firms to authorise consumer credit and to understand the extent to which the new regime was influencing some firms to put off authorisation.

To deep-dive into some consumer credit segments to establish nature of business. 21,500 telephone interviews for readily adaptable changes to questionnaires.

How is it used?

  • Chaser calls were used to remind firms to authorise.
  • FCA deployed resources to newly targeted types of firms.


  • Success in moving the bulk of applications to the early stage.
  • Firms largely became authorised.
  • Our Team
  • Our Team
  • Our Team
  • Our Team
  • Our Team
Critical London

Unit 7, Baden Place
Crosby Row

Critical Watford

Suite F3
Hartsbourne House
Delta Gain
Carpenders Park
WD19 5EF